Patient Experience & Service Excellence Analyst

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD seeks a dedicated professional to manage patient feedback and enhance experience following new national systems. The role involves coordinating hospital-wide initiatives, organizing surveys and focus groups, and presenting insights to committees.

The position also includes creating data dashboards to monitor feedback trends and inform strategic decisions, contributing to service excellence and a strong service culture.

Qualifications

• Bachelor's degree in Marketing, Communications, Psychology, or a related business discipline.
• Experience in managing feedback or customer service feedback is preferred.

Responsibilities

• Manage feedback and enhance patient experience after the implementation of new national systems.
• Promptly resolve and close service-related feedback.
• Coordinate hospital-wide initiatives to boost service excellence.
• Organise surveys, programmes and events, and plan focus group discussions.
• Create dashboards to track feedback indicators and satisfaction.
• Present insights to hospital committees and workgroups to inform decisions.

Education

Bachelor's degree in Marketing, Communications, Psychology, or business-related discipline

Job description

RECRUIT EXPRESS PTE LTD seeks a dedicated professional to manage patient feedback and enhance experience following new national systems. The role involves coordinating hospital-wide initiatives, organizing surveys and focus groups, and presenting insights to committees.

The position also includes creating data dashboards to monitor feedback trends and inform strategic decisions, contributing to service excellence and a strong service culture.