Patient Experience Concierge & Admissions Liaison

Recruit Express Pte Ltd.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

Central Hosp in Singapore is seeking a Patient Liaison Officer to support patient flow, information updating, and coordination of admissions. This role involves serving as a primary contact for patients, doctors, and internal stakeholders during regular office hours and on-call periods.

The ideal candidate will have a minimum diploma and 3–4 years of frontline healthcare or service experience, with strong communication and listening skills to handle enquiries and resolve issues effectively.

Qualifications

• Minimum diploma in any discipline.
• Willingness to be on rotation for 24/7 on-call duties.
• 3–4 years of frontline healthcare or service experience.

Responsibilities

• Ensure patient information is updated in an accurate and timely manner.
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices.
• Support all enquiries from private patients, external and internal stakeholders.
• Coordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met.
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders.
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs.
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity).
• Support initiatives to provide go-the-extra-mile service to patients and NOKs.
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary.
• Coordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey.
• Support direct admission and air evacuation.

Skills

Customer service

Communication skills

On-call duties

Frontline service

Education

Diploma

Job description

Central Hosp in Singapore is seeking a Patient Liaison Officer to support patient flow, information updating, and coordination of admissions. This role involves serving as a primary contact for patients, doctors, and internal stakeholders during regular office hours and on-call periods.

The ideal candidate will have a minimum diploma and 3–4 years of frontline healthcare or service experience, with strong communication and listening skills to handle enquiries and resolve issues effectively.