Patient Concierge & Frontline Care Coordinator

Tan Tock Seng Hospital; Singapore; On-site; SGD 22,320 - 31,248; Full time

Benefits offered by this job

Structured work schedule

On-the-job training

Supportive team environment

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate to provide professional service to patients. The role involves registering patients, managing appointments, and helping with financial transactions. Candidates should have a diploma or relevant qualifications and possess good communication skills. Experience in customer service is preferred, though training will be provided. Work hours include weekdays and alternating Saturdays, contributing to a balanced work environment.

Qualifications

• Diploma in any discipline or GCE 'A' / 'O' Levels or Higher NITEC (Business Studies) or NITEC (Service Skills).
• Comfortable multitasking in a fast-paced, people-centered environment.
• Frontline or customer service experience is an advantage (training provided).

Responsibilities

• Provide warm, professional, and empathetic frontline service to patients.
• Register patients for visits and manage appointment scheduling.
• Handle payment collection and basic financial transactions accurately.
• Maintain and update patient records with care and confidentiality.
• Work closely with clinical and administrative teams.

Skills

Good communication skills

Team-oriented personality

Customer service experience

Basic proficiency in computer applications

Education

Diploma or GCE 'A'/ 'O' Levels or Higher NITEC

Job description

A healthcare institution in Singapore is seeking a Patient Service Associate to provide professional service to patients. The role involves registering patients, managing appointments, and helping with financial transactions. Candidates should have a diploma or relevant qualifications and possess good communication skills. Experience in customer service is preferred, though training will be provided. Work hours include weekdays and alternating Saturdays, contributing to a balanced work environment.