VIP Patient Concierge & Liaison Executive

National University Health System; Singapore; On-site; SGD 100,000 - 156,000; Full time

Job summary

National University Hospital (NUH) in Singapore seeks a polished Patient Liaison professional to manage VIP, CIP patients' healthcare journeys with concierge-level service.

You will coordinate medical appointments, admissions, and follow-ups across departments, while handling sensitive information with discretion and delivering personalized updates in a timely manner. A Diploma or Degree in Hospitality or Healthcare Admin is required.

Qualifications

• Excellent interpersonal, verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Strong writing skills with ability to draft professional emails, client updates, and service communications clearly.
• Strong emotional intelligence with the ability to handle high-pressure and sensitive situations gracefully.
• Culturally competent and comfortable working with international clients from diverse backgrounds.
• Proficient in managing multiple tasks and priorities efficiently.

Responsibilities

• Act as the primary liaison for VVIP, VIP and CIP patients, providing end-to-end concierge-level service throughout their care journey.
• Coordinate and facilitate medical appointments, procedures, admissions, and follow-ups in collaboration with clinical and non-clinical departments.
• Proactively anticipate client needs and preferences and ensuring all aspects of care and service meet the highest standards.
• Manage logistics, including appointment/treatment scheduling, transport arrangements, documentation, and real-time communication with clients or their representatives.
• Handle sensitive and confidential information with utmost discretion and professionalism.
• Provide timely responses to PLC email and phone inquiries, including referrals from General Practitioners (GPs).
• Assist clients with understanding treatment costs, generating estimates, and facilitating billing, insurance, and payment processes.
• Ensure referring GPs are kept informed about patient outcomes, care pathways, and services available at NUH.
• Be adaptable to working non-standard hours (after-hours, weekends) based on client needs.

Skills

Interpersonal communication

Written communication

Multilingual

Emotional intelligence

Time management

Education

Diploma or Degree in Hospitality, Healthcare Administration, Business

Job description

National University Hospital (NUH) in Singapore seeks a polished Patient Liaison professional to manage VIP, CIP patients' healthcare journeys with concierge-level service.

You will coordinate medical appointments, admissions, and follow-ups across departments, while handling sensitive information with discretion and delivering personalized updates in a timely manner. A Diploma or Degree in Hospitality or Healthcare Admin is required.