Patient Experience & Billing Coordinator

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a capable Medical Administrative Assistant to support frontline operations in a busy clinic. You will handle appointments, billing, and patient registration while ensuring accuracy and compliance.

The role emphasizes professional communication, coordination with laboratories and clinicians, and maintaining precise records and invoicing. Previous customer service experience in healthcare is valued.

Responsibilities

• Manage patient appointments, coordinating laboratory and diagnostic services.
• Attend to phone, online, and walk-in enquiries with professionalism and care.
• Perform patient registration and ensure accurate records management.
• Handle billing, payments, and third-party claims accurately.
• Prepare and manage corporate billing and monthly invoicing.
• Identify and escalate urgent medical cases promptly to clinical staff.
• Address patient feedback and support service recovery efforts.
• Ensure compliance with PDPA, internal policies, and audit requirements.
• Provide administrative support including reporting, filing, and inventory coordination.

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a capable Medical Administrative Assistant to support frontline operations in a busy clinic. You will handle appointments, billing, and patient registration while ensuring accuracy and compliance.

The role emphasizes professional communication, coordination with laboratories and clinicians, and maintaining precise records and invoicing. Previous customer service experience in healthcare is valued.