Patient Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks Patient Service Associates to support front desk functions in clinical and hospital environments, welcoming patients and visitors, handling registrations and appointments.

You will manage patient records, assist with admissions and discharges, coordinate scheduling, handle payments, and provide essential administrative support to ensure a positive patient experience.

Qualifications

• Strong communication and interpersonal abilities.
• Service-oriented with a focus on patient care.
• Experience in healthcare or customer service is an advantage.

Responsibilities

• Attend to patients and visitors at the front counter.
• Handle patient registration, appointments, and enquiries.
• Assist with admissions, discharges, and other administrative processes.
• Manage appointment scheduling and patient records.
• Handle cashiering and payment-related duties.
• Provide general administrative and operational support.
• Liaise with patients, caregivers, and healthcare professionals.
• Ensure a smooth and positive patient experience.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Healthcare/clinical experience

Job description

RECRUIT EXPRESS PTE LTD in Singapore seeks Patient Service Associates to support front desk functions in clinical and hospital environments, welcoming patients and visitors, handling registrations and appointments.

You will manage patient records, assist with admissions and discharges, coordinate scheduling, handle payments, and provide essential administrative support to ensure a positive patient experience.