Patching Coordinator

Epergne Solutions; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Epergne Solutions is seeking a Patching Coordinator to oversee patching and vulnerability management across IT infrastructure and data centers in Singapore. The role requires coordinating patch cycles, monitoring deployments, and ensuring compliance with security standards.

The ideal candidate has 7+ years of experience, hands-on with BigFix/SCCM/Netbot, and familiarity with ITIL change management. The position involves rotating shifts and collaboration with global IT teams.

Qualifications

• Experience in patch management and vulnerability reporting.
• Knowledge of IT infrastructure and security principles.
• Hands-on with patch management tools (BigFix, SCCM, Netbot).
• Familiarity with ITIL and change management processes.
• Strong coordination and troubleshooting abilities.
• Able to work in 24/7 shifts, including weekends.
• Detail-oriented to ensure accurate patching.

Responsibilities

• Perform patching using tools such as BigFix, SCCM, Netbot, following SOPs.
• Monitor patch deployments and ensure successful completion.
• Track patch management metrics and prepare compliance reports.
• Perform daily checks on patching tools and report issues.
• Escalate major patching and vulnerability issues to L2/L3 teams.
• Raise change requests and follow ITIL/change management procedures.
• Coordinate patch schedules with application and business owners.
• Collaborate with global IT teams for patching operations.

Skills

Patch management

Vulnerability management

Reporting

IT systems knowledge

ITIL/change management

Communication skills

Team collaboration / shift work

Education

Degree in Computer Science / IT / Engineering

Tools

BigFix

SCCM

Netbot

Job description

To manage patching and vulnerability management across IT infrastructure and data centre environments, ensuring successful patch deployment and compliance with security standards.

Key Responsibilities

• Perform patching using tools such as BigFix, SCCM, Netbot, or other available tools, following standard operating procedures (SOPs).
• Monitor patch deployments and ensure successful completion.
• Track patch management metrics and prepare compliance reports.
• Perform daily checks on patching tools and report any issues.
• Escalate major patching and vulnerability issues to L2/L3 teams.
• Raise change requests and follow ITIL and change management procedures.
• Coordinate patch schedules, change planning, and approvals with application and business owners.
• Work in shifts, including weekends, as part of a 24/7 operating model.
• Collaborate with global IT teams to ensure smooth patching operations.

Job Role: Patching Coordinator

Job Location: Singapore

Experience: 7+ Years

Role Overview

To manage patching and vulnerability management across IT infrastructure and data centre environments, ensuring successful patch deployment and compliance with security standards.

Key Responsibilities

• Perform patching using tools such as BigFix, SCCM, Netbot, or other available tools, following standard operating procedures (SOPs).
• Monitor patch deployments and ensure successful completion.
• Track patch management metrics and prepare compliance reports.
• Perform daily checks on patching tools and report any issues.
• Escalate major patching and vulnerability issues to L2/L3 teams.
• Raise change requests and follow ITIL and change management procedures.
• Coordinate patch schedules, change planning, and approvals with application and business owners.
• Work in shifts, including weekends, as part of a 24/7 operating model.
• Collaborate with global IT teams to ensure smooth patching operations.

Skills and Experience

• Basic knowledge of patch management, vulnerability management, and reporting.
• Understanding of IT systems, infrastructure, and security.
• Experience with patch management tools such as BigFix, SCCM, or similar tools.
• Knowledge of change management and ITIL processes.
• Good coordination, communication, and troubleshooting skills.
• Ability to work in shifts, including weekends, and collaborate effectively within a team.
• Strong attention to detail to ensure accurate and error-free patching.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or a related field.
• Technical certifications in IT infrastructure, including Windows, Linux, VMware, Networks, or Databases, are preferred.