System Engineer

EXASOFT PTE. LTD.; Singapore; In loco; SGD 60.000 - 96.000; Tempo pieno

Descrizione del lavoro

EXASOFT PTE. LTD. is seeking a Systems Platform Engineer to manage patching and vulnerability management across data centre Infra environments. You will use tools like BigFix, SCCM, and NetBot to apply patches, monitor progress, and report on compliance.

The role requires shift work, including weekends, and close collaboration with IT teams and business owners. You will participate in change control and ITIL processes to ensure smooth patch execution and issue resolution.

Competenze

• Basic knowledge of patch and vulnerability management, with reporting.
• Understanding of IT systems, infrastructure, and security.
• Ability to work in shifts, including weekends, as part of a team.
• Customer-focused and able to build rapport with stakeholders.

Mansioni

• Perform patching using tools (BigFix, SCCM, NetBot) or other tools with SOP-based approach.
• Monitor patching to ensure completion and produce compliance reports.
• Participate in daily checks on tools and log issues.
• Escalate major patching and vulnerability issues to L2/L3 teams.
• Raise changes for patch implementation and adhere to Change Control and ITIL standards.
• Communicate patch schedule with Apps/Business Owners.
• Work shifts as part of 24x7 operating model.
• Carry out other tasks as reasonably requested.

Conoscenze

Patch Management

Vulnerability Management

Reporting

Shift work

Strumenti

BigFix

SCCM

NetBot

Descrizione del lavoro

Systems Platform Engineer - Patching and Vulnerability Management

Main purpose of the role:

To be responsible for the patching and vulnerability management of all Infra environments across data centres

Key accountabilities and duties:

• To perform patching using the Tools (Bigfix,SCCM,Netbot) or any other tool customer may have with SOP based approach.
• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.
• To participate in daily checks on Tools (Bigfix,SCCM,Netbot) and log any issues not already logged by monitoring and alerting.
• To elevate on all major patching and vulnerability issues to L2/L3 teams where appropriate.
• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.
• To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.
• Able to work Shifts that can be part of 24*7 operating model
• To carry out any other task associated with the role as reasonably requested.

Knowledge, skills and experience:

• Basic Knowledge on Patch Management, Vulnerability Management, Reporting.
• Some level of experience and understanding of IT Systems, Infrastructure & Security, Patch Management tools.
• Shift work Required including weekends and work as part of team.
• As a member of the extended Global IT patching team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.
• Excellent customer focus and ability to build rapport.
• Highly motivated, driven by the achievement of agreed objectives. Ability to organise and execute team objectives and plans.
• Ability to work with more focus,discipline to ensure there are no human error.