OPERATIONS EXECUTIVE (CHANGI AIRPORT)

Avon Services Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Avon Services Pte Ltd is seeking a hands-on manpower supervisor to recruit and deploy workers for existing and new sites in Singapore.

You will manage on-site manpower, plan rosters, resolve ground issues, and handle client complaints while maintaining strong customer relations. The role requires fluent English, good communication, and proficiency in MS Office. Six-day workweeks with occasional holidays.

Independence and teamwork are valued as you coach staff and ensure contract standards are met.

Qualifications

• Degree or Diploma holders.
• 2-3 years of hands-on manpower management experience.
• Willing to work 6 days per week including public holidays.
• Fluent in written and verbal English.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong communication and interpersonal skills.
• Independent and team player with positive attitude.

Responsibilities

• Recruit and deploy workers/supervisors for sites.
• Manage manpower on site to ensure daily operations.
• Plan and schedule rosters based on manpower.
• Resolve on-site operational issues promptly.
• Handle client complaints and emergency calls.
• Maintain client relations and meet expectations.
• Coach and guide staff on work-related issues.
• Ensure high performance per contract requirements.
• Inspect work and take corrective actions for substandard performance.
• Perform additional duties as required.

Skills

Fluent English

Communication skills

Interpersonal skills

Microsoft Office

Teamwork

Education

Degree or Diploma Holders

Tools

Microsoft Office

Job description

Job Description

• Recruit and deploy workers/ supervisors for existing and new sites
• Effective instruction and management of manpower on site to ensure delivery of daily operations
• Plan and schedule rosters based on available manpower
• Take charge and resolve operational ground issues when the needs arise
• Handle clients’ complaints and attend to emergency calls
• Fulfil clients’ expectations and requirements and ensure good customer relations
• Coaching and guiding direct reports on work-related issues
• Ensure a high standard of performance as per contract requirements
• Conduct inspections to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below-standard performance
• Any additional duties (including hands-on duties) as required

Requirements

• Degree or Diploma Holders
• 2-3years of hands-on experience in manpower management is preferred
• Able to accept 6 working days including Public Holidays and last-minute work assignments
• Fluency in written and verbal English
• Proficient in Microsoft Office such as Outlook, Word, and Excel
• Good communication and interpersonal skills
• Positive work attitude, able to work independently and in a team

*We regret that only shortlisted candidates will be contacted