Partnership Distribution Operations Analyst

AIA Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

AIA Singapore is seeking a dedicated individual to manage post-inception requests and inquiries, ensuring quality service delivery to our partnering distribution channels.

The ideal candidate has 3-5 years of experience in insurance operations or equivalent. Strong communication skills, proficiency in Microsoft Excel and PowerPoint, and a self-starter attitude are essential for success. This role offers the chance to be at the forefront of enhancing our operational processes.

Qualifications

• 3-5 years of experience in Insurance Operations or equivalent client servicing.
• Related insurance qualifications such as M5, M9, and LOMA would be an advantage.

Responsibilities

• Act as the liaison officer between distributers and AIA internal stakeholders.
• Support process improvements and provide feedback for betterment.
• Handle enquiries and requests from partners through calls and emails.
• Ensure accurate processing and update completion deliverables.
• Maintain and update team manual with new workflows and guidelines.
• Upkeep compliance with IT and Compliance guidelines.

Skills

Strong communication skills

Ability to work independently

Proficiency in Microsoft Excel

Ability to influence individuals

Education

Degree or Diploma

Tools

Microsoft PowerPoint

Job description

AIA Singapore is seeking a dedicated individual to manage post-inception requests and inquiries, ensuring quality service delivery to our partnering distribution channels.

The ideal candidate has 3-5 years of experience in insurance operations or equivalent. Strong communication skills, proficiency in Microsoft Excel and PowerPoint, and a self-starter attitude are essential for success. This role offers the chance to be at the forefront of enhancing our operational processes.