Insurance Operations Liaison & Analyst

AIA Shared Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Singapore seeks an experienced operations professional to manage day-to-day policy servicing for partnership distribution channels, ensuring quality and timely deliverables across in-force policies.

The role reports to the Operations Manager of Policy Services - Partnership Distribution and requires 3–5 years in insurance operations, strong Excel/PowerPoint skills, and the ability to coordinate with internal and partner stakeholders.

Qualifications

• 3–5 years of experience in Insurance Operations or Policy Servicing.
• Experience working with partner/distributor channels.
• Degree or Diploma required; insurance qualifications such as M5/M9/LOMA are advantageous.
• Strong communication and ability to influence across all levels of the organization.

Responsibilities

• Be the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business.
• Support distribution channel initiatives for process improvements, provide feedback for betterment of current processes.
• Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing document submissions (tracking and routing).
• Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to customers via partners.
• Coordinate and document team meetings and maintain team manuals with updated workflows and guidelines.
• Uphold compliance to all IT and Compliance guidelines.
• Any other duties as assigned by Manager and/or HOD.

Skills

Policy servicing

Stakeholder management

Independent worker

Communication

Education

Degree or Diploma

Tools

Excel

PowerPoint

Job description

AIA Shared Services in Singapore seeks an experienced operations professional to manage day-to-day policy servicing for partnership distribution channels, ensuring quality and timely deliverables across in-force policies.

The role reports to the Operations Manager of Policy Services - Partnership Distribution and requires 3–5 years in insurance operations, strong Excel/PowerPoint skills, and the ability to coordinate with internal and partner stakeholders.