Analyst, insurance Operations

AIA Shared Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Singapore seeks an experienced operations professional to manage day-to-day policy servicing for partnership distribution channels, ensuring quality and timely deliverables across in-force policies.

The role reports to the Operations Manager of Policy Services - Partnership Distribution and requires 3–5 years in insurance operations, strong Excel/PowerPoint skills, and the ability to coordinate with internal and partner stakeholders.

Qualifications

• 3–5 years of experience in Insurance Operations or Policy Servicing.
• Experience working with partner/distributor channels.
• Degree or Diploma required; insurance qualifications such as M5/M9/LOMA are advantageous.
• Strong communication and ability to influence across all levels of the organization.

Responsibilities

• Be the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business.
• Support distribution channel initiatives for process improvements, provide feedback for betterment of current processes.
• Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing document submissions (tracking and routing).
• Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to customers via partners.
• Coordinate and document team meetings and maintain team manuals with updated workflows and guidelines.
• Uphold compliance to all IT and Compliance guidelines.
• Any other duties as assigned by Manager and/or HOD.

Skills

Policy servicing

Stakeholder management

Independent worker

Communication

Education

Degree or Diploma

Tools

Excel

PowerPoint

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose‑led brand positioning and messaging, you’ll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

The incumbent reports to the Operations Manager of Policy Services - Partnership Distribution and is responsible for running the day to day management of all post inception requests and enquiries. He/she is required to ensure primary servicing objectives are met in terms of quality and efficient deliverables for in-forced policies to all partnering distribution channels.

WHAT YOU'LL BE DOING

• Be the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business.
• Support distribution channel initiatives for process improvements, participate in providing conceptualized feedback for betterment of current processes.
• Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing of document submissions (tracking and routing).
• Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to hands of customers via partners.
• Responsible for coordination and preparation and documenting of team meetings.
• Maintain and update team manual to ensure all new workflows and guidelines are incorporated and documented accurately.
• Uphold compliance to all IT and Compliance guidelines.
• Any other duties as assigned by Manager and/or HOD.

WHAT WE ARE LOOKING FOR

• Degree or Diploma
• At least 3-5 years of experience (preferably in Insurance Operations) or Policy Servicing or equivalent experience in Client servicing.
• Related insurance qualifications such as M5, M9 and LOMA would be an advantage.
• Able to work independently and with a team in a dynamic environment.
• Self-starter who constantly strives for excellence.
• Strong communication skills and ability to effectively influence individuals and teams at all levels of the organization.
• Proficient in Microsoft Excel and PowerPoint

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

“Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.

Bring your difference to AIA

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