Partner Engagement & Operations Specialist

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 47,000 - 68,000; Full time

Job summary

Optimum Solutions (Singapore) Pte Ltd is seeking a customer-centric professional for a 12-month contract role supporting a leading Southeast Asian superapp. The role focuses on managing inquiries, escalations, and onboarding driver-partner operations.

You will train support teams on rentals and adjacent services, collaborate across internal teams, and help optimize policies to improve efficiency and service quality. Strong communication and problem-solving skills are essential.

Qualifications

• 3+ years of customer service experience.
• Ability to work independently in a fast-paced and changing environment.
• Hands-on customer engagement with strong interpersonal and stakeholder-management skills.
• Detail-oriented with focus on accuracy and efficiency.
• Strong spoken and written communication skills.
• Passionate about identifying user pain points and designing solutions.

Responsibilities

• Work with BPO teams to manage inquiries, requests and escalations including face-to-face engagements.
• Train and update support teams on rentals and adjacent business products and services.
• Collaborate with internal teams and other verticals for driver-partner engagements and program launches.
• Review and optimize existing operational policies and processes; support planning and execution of new policies.
• Coordinate with Rentals and Operations teams to streamline policies.
• Support analysis of driver management initiatives to assess effectiveness and propose improvements.

Skills

Customer service

Stakeholder management

Interpersonal skills

Attention to detail

Written & verbal communication

Problem solving

Education

Degree or Diploma

Job description

Optimum Solutions (Singapore) Pte Ltd is seeking a customer-centric professional for a 12-month contract role supporting a leading Southeast Asian superapp. The role focuses on managing inquiries, escalations, and onboarding driver-partner operations.

You will train support teams on rentals and adjacent services, collaborate across internal teams, and help optimize policies to improve efficiency and service quality. Strong communication and problem-solving skills are essential.