Partner Management Specialist

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 47,000 - 68,000; Full time

Job summary

Optimum Solutions (Singapore) Pte Ltd is seeking a customer-centric professional for a 12-month contract role supporting a leading Southeast Asian superapp. The role focuses on managing inquiries, escalations, and onboarding driver-partner operations.

You will train support teams on rentals and adjacent services, collaborate across internal teams, and help optimize policies to improve efficiency and service quality. Strong communication and problem-solving skills are essential.

Qualifications

• 3+ years of customer service experience.
• Ability to work independently in a fast-paced and changing environment.
• Hands-on customer engagement with strong interpersonal and stakeholder-management skills.
• Detail-oriented with focus on accuracy and efficiency.
• Strong spoken and written communication skills.
• Passionate about identifying user pain points and designing solutions.

Responsibilities

• Work with BPO teams to manage inquiries, requests and escalations including face-to-face engagements.
• Train and update support teams on rentals and adjacent business products and services.
• Collaborate with internal teams and other verticals for driver-partner engagements and program launches.
• Review and optimize existing operational policies and processes; support planning and execution of new policies.
• Coordinate with Rentals and Operations teams to streamline policies.
• Support analysis of driver management initiatives to assess effectiveness and propose improvements.

Skills

Customer service

Stakeholder management

Interpersonal skills

Attention to detail

Written & verbal communication

Problem solving

Education

Degree or Diploma

Job description

This is a 12-month contract role under Optimum Solutions.

This role supports our client, a leading Southeast Asian superapp that offers a wide range of services, including mobility, food delivery, and digital payments.

Work Schedule: Monday - Friday, 10:00 AM - 7:00 PM.(inclusive of a 1-hour lunch break)

Responsibilities:

• Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling face-to-face engagement with escalated cases
• Train and update support teams on all rentals and adjacent business’ products and services
• Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events and program launches for driver-partners
• Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes
• Work with relevant teams within rentals and the broader Operations organization to streamline operational policies
• Support analysis of driver management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals

Qualifications:

• At least 3 years of customer service experience
• Able to work independently in a fast-paced and changing environment
• Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills
• Detail-oriented with a focus on accuracy and efficiency
• Strong spoken and written communication skills
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
• Degree or diploma holder preferred