Driver & Partner Support Champion

LUMENS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Lumens Group in Singapore is seeking a Customer Care Specialist to be the friendly, reliable voice for drivers, partners and customers, handling Omni Chats and follow-ups to resolve issues and keep everyone mobile.

The role emphasizes building relationships, solving problems, and improving the end-to-end customer journey, with opportunities to assist with onboarding new agents and creating quick guides for the team.

Qualifications

• 1–2 years of customer service, support or call centre experience.
• English speaking required; multilingual is a bonus.
• Comfortable using CRM, ticketing systems and data tools.
• Strong problem-solving, time management and communication skills.
• Ability to explain things simply and professionally.

Responsibilities

• Respond to driver inquiries via Omni Chat and WhatsApp.
• Conduct outbound calls to follow up on issues and close gaps with hirers.
• Troubleshoot customer issues and escalate to relevant teams (credit/finance/tech/ops).
• Resolve issues related to rentals, payments and contracts.
• Follow up on open cases and ensure customer satisfaction.
• Log all interactions in the CRM and support tools; track status.
• Collaborate with other departments for end-to-end customer experience.

Skills

Customer service

English speaking

Multilingual

CRM

Ticketing systems

Microsoft Excel

Time management

Problem solving

Communication

Team player

Adaptability

Tools

CRM

Ticketing systems

Microsoft Excel

Job description

Lumens Group in Singapore is seeking a Customer Care Specialist to be the friendly, reliable voice for drivers, partners and customers, handling Omni Chats and follow-ups to resolve issues and keep everyone mobile.

The role emphasizes building relationships, solving problems, and improving the end-to-end customer journey, with opportunities to assist with onboarding new agents and creating quick guides for the team.