Partner Support Specialist (Tech MNC/ Customer success / Escalation)

Adecco; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

Adecco is partnering with a famous Tech MNC to hire a Partner Support Specialist on a contract basis in Singapore. The role requires 3–5 years of experience in customer or partner support, with the ability to work independently in a fast-paced environment and strong stakeholder-management skills.

You will train and update support teams on products, collaborate across teams to ensure seamless partner engagement, and help optimize policies and processes while supporting new initiatives for partner

Qualifications

• 3–5 years in customer or partner support/services, customer success or similar.
• Able to work independently in a fast-paced, changing environment.
• Strong interpersonal and stakeholder-management skills.
• Detail-oriented with accuracy and efficiency.
• Excellent spoken and written communication skills.
• Passionate about identifying user pain points and bottlenecks and designing solutions.

Responsibilities

• Manage inquiries, requests and escalations with BPO teams, including F2F engagement of escalated cases.
• Train and update support teams on products and services.
• Collaborate with internal teams and other verticals for seamless partner operations and events.
• Review and optimize existing policies and processes; support planning and execution of new policies.
• Work with relevant teams within the business unit and the broader Operations organization to streamline policies.
• Support analysis of partner management initiatives to assess effectiveness and propose improvements.

Skills

Customer support

Stakeholder management

Communication skills

Independent worker

Attention to detail

Process improvement

Training experience

Job description

• Adecco is partnering our client, a famous Tech MNC
• We are looking for a Partner Support Specialist
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• At least 3-5 years of customer or partner support/services, customer success or similar experience
• Able to work independently in a fast-paced and changing environment
• Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills
• Detail-oriented with a focus on accuracy and efficiency
• Strong spoken and written communication skills
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them

Job Description

• Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling F2F engagement of escalated cases
• Train and update support teams on the business' products and services
• Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events & program launches for partners
• Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes
• Work with relevant teams within the business unit and the broader Operations organization to streamline operational policies
• Support analysis of partner management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals