Part-Time Remote Head of Support Operations

Ethos; Singapore; On-site; SGD 105,000 - 140,000; Part time

Job summary

Ethos is seeking experienced heads of support operations to help train their latest language model on professional documents, spreadsheets, and slide decks.

This role focuses on creating, evaluating, and refining AI-generated outputs across core workflows: customer health-score dashboards, renewal risk scorecards, QBR decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows.
• Develop customer health-score dashboards, renewal risk scorecards, and quarterly business review decks.
• Prepare escalation runbooks and onboarding/adoption playbooks for client teams.

Skills

Support ops leadership

CS leadership

Data-driven docs

Deck craftsmanship

Job description

Ethos is seeking experienced heads of support operations to help train their latest language model on professional documents, spreadsheets, and slide decks.

This role focuses on creating, evaluating, and refining AI-generated outputs across core workflows: customer health-score dashboards, renewal risk scorecards, QBR decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.