Part Time Passenger Services Associate

GTRSG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A passenger service company in Singapore is seeking a Passenger Service Associate at Changi Airport. You will be essential in creating a pleasant experience for passengers during their departure, engaging in tasks from greeting to assisting with check-in services. The ideal candidate is customer-oriented, a team player, and comfortable using computers. The role requires flexibility in work hours including weekends and public holidays, and offers good career opportunities and incentives.

Benefits

Career opportunities

Attractive incentives

Recognition for performance

Qualifications

• Able to work weekends and public holidays would be advantageous.
• Comfortable with using computers.
• Able to converse and write in English confidently.
• Able to converse and write in English confidently.

Responsibilities

• Greet passengers and ensure a smooth departure process.
• Offer check-in services and manage flight requests.
• Assist passengers with Self-Service Kiosk and Auto Bag Drops.
• Handle gate duties and coordinate with airline crew.
• Escort transit passengers from arrival gate to Transfer Holding Area.
• Assisting passengers who require special assistance.
• Maintaining compliance to safety, security and standard operating procedures.

Skills

Customer Oriented

Team player

Comfortable with using computer

English language proficiency

Job description

Overview

Please use the link below to apply with us directly: Flexi Passenger Service Associate Job Details | satsltd

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Duties & Responsibilities

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services. Your main roles and responsibilities involve:

• Greeting passengers upon their arrival and ensuring a smooth departure process.
• Offering check-in services at conventional counters and managing various flight and customer requests
• Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops
• Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments
• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)
• Assisting passengers who require special assistance
• Assisting to create operational logs and documentation as required, such as gate reports and counter reports
• Act as an interface between passengers and airline customers
• Maintain professional decorum, grooming and communication at all times
• Customer-centricity in handling of passengers with empathy, professionalism and service excellence
• Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities
• Maintain full awareness of assigned flight schedules and statuses, and gate changes
• Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)
• Any other Ad-hoc duties assigned by your supervisor

Requirements

• Able to work weekends and public holidays would be advantageous
• Customer Oriented and a good team player
• Comfortable with using computer
• Able to converse and write in English confidently

Working Location

Working Location: Changi Airport Terminal 4

Work Timings

• Able to commit 0830hrs - 1730hrs, Monday to Friday, from 12th - 30th Jan 2026 (Training)
• Able to commit 0300hrs - 0800hrs from 6th Feb to 8th Mar 2026 (At least 3 days a week)
• Able to work on weekends will be an added advantage