Outreach Executive (Novena/ Gov)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an Outreach Executive to handle outbound household calls, provide accurate information, and resolve enquiries while upholding a positive customer experience.

Ideal candidates are communicative, patient, and able to manage challenging conversations. No prior call center experience is required as training is provided, and applicants must be Singaporean. Multilingual abilities are a plus.

Qualifications

• Minimum GCE A level / Diploma/Equivalent qualification.
• Singaporean only.
• Prior call center or customer service experience is an advantage but not required (training provided).
• Strong communication skills; additional languages are a plus.

Responsibilities

• Handle outgoing calls promptly and professionally.
• Respond to respondent's enquiries regarding products, services, policies, or account information.
• Provide accurate information and guide respondent through troubleshooting steps when needed.
• Escalate complex issues to relevant departments or supervisors.
• Record all respondent interactions and details accurately in the system.
• Follow established workflows, scripts, and service standards.
• Ensure high levels of respondent satisfaction and maintain a service-oriented approach.
• Perform follow-up calls when necessary to close cases or provide updates.
• Adhere to confidentiality, data protection, and company compliance standards.

Skills

Excellent verbal communication

Active listening

Customer service and problem-solving

Data entry accuracy

Ability to stay calm under pressure

Positive and professional attitude

Education

GCE A level / Diploma or equivalent

Job description

Role Overview

Outreach Executive is responsible for handling outgoing household calls, providing accurate information, resolving enquiries, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer concerns efficiently and professionally.

Key Responsibilities

• Handle outgoing calls promptly and professionally.
• Respond to respondent's enquiries regarding products, services, policies, or account information.
• Provide accurate information and guide respondent through troubleshooting steps when needed.
• Escalate complex issues to relevant departments or supervisors.
• Record all respondent interactions and details accurately in the system.
• Follow established workflows, scripts, and service standards.
• Ensure high levels of respondent satisfaction and maintain a service-oriented approach.
• Perform follow-up calls when necessary to close cases or provide updates.
• Adhere to confidentiality, data protection, and company compliance standards.

Job Requirements

• Minimum GCE "A" level /Diploma/Equivalent qualification.
• Singaporean only
• Prior call center or customer service experience is an advantage but not required (training provided).
• Strong communication skills; additional languages are a plus.
• Customer-focused, patient, and able to handle challenging conversations.
• Able to multitask and work in a fast-paced environment.
• Basic computer literacy and experience using customer service systems/CRM tools.

Key Skills

• Excellent verbal communication
• Active listening
• Customer service and problem‑solving
• Data entry accuracy
• Ability to stay calm under pressure
• Positive and professional attitude