Outlet Performance & Operations Leader

HAVE FUN BUGIS PLUS PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Goodwill Entertainment Holding Limited is seeking an experienced Outlet Manager to take ownership of the operations and business performance of an HaveFun outlet.

You will lead the team, drive revenue and customer experience, execute outlet marketing initiatives, manage staffing and daily standards, and continuously improve performance within the Group's framework.

This role is a hands-on leadership position requiring proactive decision-making and a strong focus on results.

Qualifications

• Minimum 3-5 years of experience in outlet or store management.
• Experience in entertainment, hospitality, F&B, nightlife, or retail is preferred.
• Ability to lead teams and deliver business results.
• Strong focus on customer experience and operational standards.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor KPIs and implement actions to improve results.
• Identify operational issues and implement corrective measures.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement and retention initiatives.
• Lead, supervise, and develop outlet staff.

Skills

Leadership

Data reporting

Analytical thinking

Team development

Problem-solving

Decision-making

Job description

Goodwill Entertainment Holding Limited is seeking an experienced Outlet Manager to take ownership of the operations and business performance of an HaveFun outlet.

You will lead the team, drive revenue and customer experience, execute outlet marketing initiatives, manage staffing and daily standards, and continuously improve performance within the Group's framework.

This role is a hands-on leadership position requiring proactive decision-making and a strong focus on results.