Outlet Performance Manager: Ownership & Growth

HAVE FUN BUGIS PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Goodwill Entertainment Holding Limited, a Singapore-listed group operating HaveFun karaoke outlets, seeks an experienced Outlet Manager to own the day-to-day operations and drive business performance at an outlet. You will lead a team, implement outlet-level marketing initiatives, and ensure smooth customer experiences in a fast-paced entertainment setting.

The role emphasizes hands-on leadership, data-driven decision making, and adherence to safety and service standards while coordinating with

Qualifications

• 3-5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Leadership

Staff Development

Data Reporting

Marketing Planning

Problem Solving

Job description

Goodwill Entertainment Holding Limited, a Singapore-listed group operating HaveFun karaoke outlets, seeks an experienced Outlet Manager to own the day-to-day operations and drive business performance at an outlet. You will lead a team, implement outlet-level marketing initiatives, and ensure smooth customer experiences in a fast-paced entertainment setting.

The role emphasizes hands-on leadership, data-driven decision making, and adherence to safety and service standards while coordinating with