Outlet Operations Lead: Guest Experience & Team Growth

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is seeking an Assistant Outlet Manager to support the Outlet Manager in delivering exceptional guest service across the restaurant.

You will help hire, train, supervise, and discipline staff, ensuring adherence to Mondrian Singapore Duxton standards and local regulations. You will guide floor operations, manage bar staff during shifts and events, monitor budgets, inventories, and scheduling, and seek opportunities to generate revenue through events and

Qualifications

• Experience in hospitality management or F&B operations.
• Proven ability to lead and develop teams.
• Strong knowledge of food & beverage service standards.
• Familiarity with local health and sanitation regulations.

Responsibilities

• Promote restaurant business and continually increase database contacts.
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained.
• Ensure and promote compliance with all local liquor, health and sanitation regulations.
• Manage and provide direction to all bar employees on the floor during shifts and events.
• Hold staff accountable to uphold uniform and grooming standards to the highest level.
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc).
• Monitor departments performance with respect to the restaurant budgets.
• Monitor and maintain proper inventory to ensure it's in line with budgeted cost of sales.
• Seek out and produce events to generate revenues for the property.
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property.
• Consistently monitor quality of service and product delivered on property.
• Collaborate on needs of departmental staff scheduling.
• Instruct staff in on-going training to uphold service standards.
• Coordinate menu sponsorship deals and menu product placement.
• Interview employees and provide input on talent selection.
• Assess employee performance and provide feedback annually and throughout the year.

Job description

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is seeking an Assistant Outlet Manager to support the Outlet Manager in delivering exceptional guest service across the restaurant.

You will help hire, train, supervise, and discipline staff, ensuring adherence to Mondrian Singapore Duxton standards and local regulations. You will guide floor operations, manage bar staff during shifts and events, monitor budgets, inventories, and scheduling, and seek opportunities to generate revenue through events and