Outlet Operations Supervisor — Guest Experience

OUE LIMITED; Singapore; On-site; SGD 50,000 - 95,000; Full time

Job summary

Hilton in Singapore is seeking an Assistant Outlet Manager to support the Outlet Manager in running the restaurant and lobby bar, ensuring top service standards and memorable guest experiences.

You will help lead a team, coordinate with kitchen, engineering, and housekeeping, and contribute to event planning and promotional activities while upholding Hilton standards and safety policies.

Responsibilities

• Maintain a high customer service focus with guests in mind.
• Take initiative to resolve issues, communicating with guests and team members.
• Promote Hilton services and facilities to guests and suppliers.
• Ensure safety and create an environment focused on delivering a special guest experience.
• Prepare rosters and schedules to meet business needs.
• Coordinate with Engineering and Housekeeping to ensure cleaning and procedures are followed.
• Monitor standards and conduct regular training on departmental standards.
• Identify sales leads and assist in events and promotions.

Job description

Hilton in Singapore is seeking an Assistant Outlet Manager to support the Outlet Manager in running the restaurant and lobby bar, ensuring top service standards and memorable guest experiences.

You will help lead a team, coordinate with kitchen, engineering, and housekeeping, and contribute to event planning and promotional activities while upholding Hilton standards and safety policies.