Outlet Operations Lead - Cafés & Restaurants

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a motivated Assistant Outlet Manager to oversee daily store operations, drive sales and guest satisfaction at Swan Lake and Namly Outlet in Singapore.

This role requires strong leadership, hands-on coaching, and a focus on profitability, cost control and SOP compliance. The ideal candidate has a Diploma in Hospitality and at least 2 years of managerial experience in F&B, cafes or similar settings, and must be able to work weekends and public holidays.

Qualifications

• Oversee day-to-day operation with focus on sales management, customer satisfaction, operating expenses and shop profitability.
• Foster good working relationships between front and back of house.
• Lead by example to deliver excellent guest experience with warm, genuine service.
• Train and supervise team according to the company’s DNA and SOPs.

Responsibilities

• Manage daily store operations with emphasis on sales and profitability.
• Ensure excellent guest experience through service and environment.
• Coach and lead staff to maintain quality and efficiency.
• Enforce SOPs, food safety, and hygiene standards in the store.
• Handle ad-hoc duties as needed by operations.

Skills

People management

Customer service

Team leadership

Sales focus

Communication

Education

Diploma in Hospitality

Tools

POS (Point-of-Sale)

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a motivated Assistant Outlet Manager to oversee daily store operations, drive sales and guest satisfaction at Swan Lake and Namly Outlet in Singapore.

This role requires strong leadership, hands-on coaching, and a focus on profitability, cost control and SOP compliance. The ideal candidate has a Diploma in Hospitality and at least 2 years of managerial experience in F&B, cafes or similar settings, and must be able to work weekends and public holidays.