Outlet Operations Lead - Beauty & Wellness

ALL SKIN AESTHETICS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Part time

Job summary

ALL SKIN AESTHETICS PTE. LTD. is seeking a proactive Outlet Operations Coordinator to oversee daily outlet operations, supervise beauty therapists, ensure service standards and compliance with SOPs.

You will coordinate staff, manage bookings and inventory, and drive guest satisfaction in a fast-paced aesthetic clinic environment. Responsibilities include monitoring KPI trends, preparing performance reports, and contributing to campaigns that improve revenue and retention while upholding hygiene

Qualifications

• Develop competency in daily outlet operations and the implementation of SOPs.
• Coordinate and supervise beauty therapists, maintain service standards and smooth workflow.
• Strengthen customer communication and service recovery skills, including handling enquiries, feedback and escalations.
• Monitor outlet sales, treatment bookings, customer enquiries, conversion, repeat visits and other KPIs.
• Manage stock levels, product usage, inventory records, replenishment and wastage.
• Prepare outlet performance reports and collaborate on campaigns and improvement projects.

Responsibilities

• Develop competency in daily outlet operations and SOP implementation.
• Coordinate and supervise beauty therapists to maintain service standards and smooth workflow.
• Enhance customer communication and handle enquiries, feedback, and escalations professionally.
• Monitor sales, bookings, enquiries and KPI indicators to drive revenue and retention.
• Control stock levels, usage, inventory records, replenishment and wastage.
• Prepare outlet performance reports and support promotional campaigns and improvements.

Skills

Staff supervision

Customer service

SOP compliance

Hygiene & safety

Inventory management

KPI tracking

Reporting

Job description

ALL SKIN AESTHETICS PTE. LTD. is seeking a proactive Outlet Operations Coordinator to oversee daily outlet operations, supervise beauty therapists, ensure service standards and compliance with SOPs.

You will coordinate staff, manage bookings and inventory, and drive guest satisfaction in a fast-paced aesthetic clinic environment. Responsibilities include monitoring KPI trends, preparing performance reports, and contributing to campaigns that improve revenue and retention while upholding hygiene