Salon Operations Lead: Client Care & Team Leadership

n20 pte. ltd.; Singapore; In loco; SGD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

n20 pte. ltd. is seeking a beauty services associate to manage client bookings, maintain records, and upsell therapies and products. The role requires strong customer service, calm professionalism with demanding clients, and adherence to sanitation standards in a fast-paced salon environment.

You will multitask across schedules, stock monitoring, and daily operations while guiding a team to deliver excellent client experiences.

Competenze

• Book appointments and serve walk-ins based on availability.
• Maintain updated client records (e.g. contact details and treatments).
• Cross-sell therapies and beauty products when relevant.
• Consult clients to understand beauty needs and preferences.
• Knowledge of sanitation and safety protocols within the beauty industry.
• Keep track of stock levels (e.g. products, lotions, cleansers).
• Adhere to health and safety regulations while performing treatments.
• Stay calm and professional with difficult clients; ensure high customer satisfaction.
• Multitask, manage schedules, and oversee daily operations.
• Manage and motivate a team effectively.

Mansioni

• Book appointments and serve walk-ins based on availability.
• Maintain updated client records and treatments.
• Cross-sell therapies and beauty products when relevant.
• Consult clients to understand beauty needs and preferences.
• Ensure sanitation and safety compliance during treatments.
• Oversee daily operations and supervise staff as needed.

Conoscenze

Customer service

Multitasking

Team leadership

Stock management

Sanitation & safety

Communication

Descrizione del lavoro

n20 pte. ltd. is seeking a beauty services associate to manage client bookings, maintain records, and upsell therapies and products. The role requires strong customer service, calm professionalism with demanding clients, and adherence to sanitation standards in a fast-paced salon environment.

You will multitask across schedules, stock monitoring, and daily operations while guiding a team to deliver excellent client experiences.