Beauty Centre Operations & Guest Experience Manager

ht 1 pte. ltd.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

ht 1 pte. ltd. in Singapore is seeking an Operations and Beauty Services Lead responsible for delivering skin and body analyses, guiding customers through diverse treatments, and ensuring smooth reservations and reception logistics.

You will supervise staff, arrange training, monitor service quality, drive sales KPI achievement, and regularly review processes to improve guest experiences.

Qualifications

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.

Responsibilities

• Perform skin and body analysis for new and existing customers.
• Expose to a diverse range of beauty treatments, including skin, face, body, slimming, hair removal, skin whitening etc.
• Assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception.
• M ake professional recommendations on products, treatments and service packages to customers.
• Responsible for staffing, staff development and training.
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation.
• Arrange training programs and skill upgrading courses for company staff.
• Responsible for Sales and achieving Sales KPI and target.
• Regularly evaluates business processes, procedures and systems, makes recommendations as necessary.
• Manage customers complaint on a timely manner.

Job description

ht 1 pte. ltd. in Singapore is seeking an Operations and Beauty Services Lead responsible for delivering skin and body analyses, guiding customers through diverse treatments, and ensuring smooth reservations and reception logistics.

You will supervise staff, arrange training, monitor service quality, drive sales KPI achievement, and regularly review processes to improve guest experiences.