Outlet Operations & Guest Experience Lead

Hilton Worldwide Holdings Inc.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Hilton Worldwide Holdings Inc. seeks an Outlet Manager for the Ginger Lily lounge and bar.

The role focuses on strategic management of operations, elevating service standards and empowering the team to deliver exceptional dining experiences in line with Hilton policies. Responsibilities include driving service excellence, engaging guests to address feedback, and maintaining rigorous health, safety and hygiene standards while coordinating with Kitchen, Housekeeping, Front Office and Engineering

Qualifications

• Minimum 2–4 years in a managerial role in a 4/5-star hotel.
• Excellent written and spoken English.
• Proactive leadership and team development.
• Strong cost control and operations knowledge in F&B.
• Excellent communication and people management skills.

Responsibilities

• Drive service excellence on the restaurant floor during peak hours.
• Resolve guest feedback promptly and implement improvements.
• Maintain safety, health and hygiene standards.
• Lead shift briefings and coordinate with Kitchen, Housekeeping, Front Office and Engineering.
• Coach, onboard and mentor team members; ensure alignment with department goals.
• Communicate hotel news and promotions to the team.

Skills

Managerial experience

English proficiency

Leadership & training

People management & planning

F&B cost control

Interpersonal skills

Job description

Hilton Worldwide Holdings Inc. seeks an Outlet Manager for the Ginger Lily lounge and bar.

The role focuses on strategic management of operations, elevating service standards and empowering the team to deliver exceptional dining experiences in line with Hilton policies. Responsibilities include driving service excellence, engaging guests to address feedback, and maintaining rigorous health, safety and hygiene standards while coordinating with Kitchen, Housekeeping, Front Office and Engineering