Outlet Manager. Gingerlily (Hilton Singapore Orchard)

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

Hilton International Asia Pacific PTE LTD in Singapore is seeking an Outlet Manager for Ginger Lily to lead daily floor operations in the lobby lounge and bar, while upholding Hilton standards. You will coach your team, manage service delivery, and drive guest satisfaction through proactive engagement and strict safety, hygiene, and cost controls.

The role emphasizes strong leadership, people management, and the ability to plan rosters and coordinate with Kitchen, Housekeeping, Front Office and

Qualifications

• 2-4 years in a managerial position in a 4/5-star hotel.
• Good English skills, written and verbal.
• Motivated and commit to learning and improving performance.
• Flexible and responsive to changing requirements and tasks.
• Maintains high team focus through cooperation and support.
• Strong leadership, people management and training skills.
• Guest oriented with ability to build and exceed service standards.
• Knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accounting.

Responsibilities

• Drive Service Excellence: hands-on presence on the restaurant floor during peak hours to ensure brand standards and SOPs are met.
• Proactive Guest Engagement: address guest feedback promptly and implement improvements based on feedback.
• Maintain Safety & Compliance: uphold Health, Safety and Hygiene standards across the area.
• Smooth Shift Management: lead shift briefings, handovers, and floor coordination with Kitchen, Housekeeping, Front Office and Engineering.
• Resource & Rostering Planning: prepare shift rosters and manage resources according to volume and events.
• Revenue & Cost Control: promote a sales mindset and help manage departmental costs without compromising quality.
• Coach & Onboard: assist with interviewing, hiring, and SOP training for new team members.
• Develop Talent: mentor team for future growth and performance.
• Transparent Communication: keep the team aligned on goals and hotel news.

Skills

Leadership

People management

Service excellence

Guest engagement

Cost control

Trade knowledge

Planning & scheduling

Team collaboration

Attention to detail

Job description

The Outlet Manager, Ginger Lily, is concerned with the strategic management of the lobby lounge and bar, in line with prescribed Hilton policies and procedures.

What are we looking for?

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths in people management communication and planning.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What will I be doing?

As Outlet Manager, you will lead daily floor operations, elevate service standards, and empower your team to deliver exceptional dining experiences. Your role focuses on three key areas:

Guest Experience

• Drive Service Excellence: Be a hands-on presence on the restaurant floor during peak hours, ensuring all brand standards and SOPs are consistently delivered.
• Proactive Guest Engagement: Resolve guest feedback promptly, anticipate needs before they are voiced and implement continuous improvements based on guest feedback.
• Maintain Safety & Compliance: Ensure a clean, safe, and welcoming environment by enforcing strict Health, Safety and Hygiene standards.

Daily Operations

• Smooth Shift Management: Lead shift briefings, handovers, and floor coordination with Kitchen, Housekeeping, Front Office and Engineering teams to maintain seamless service flow.
• Resource & Roster Planning: Prepare efficient shift rosters and manage operational resources according to business volume, hotel occupancy and special events.
• Revenue & Cost Control: Foster a proactive sales culture, capitalize on group business leads and assist with managing departmental costs without compromising quality.

Leadership & Talent Development

• Coach & Onboard: Assist with interviewing, hiring, and conducting structured orientation and ongoing SOP training for new team members.
• Develop Talent: Actively mentor and assess team performance, building a motivated, high-performing team prepared for future career growth.
• Transparent Communication: Keep the team aligned on departmental goals, promotions, and hotel news through regular briefings and open dialogue.