Assistant Manager (5/8 Offs per month)

Japan Foods Holding Ltd; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Japan Foods Holding Ltd is seeking an Outlet Manager to oversee daily operations and supervise staff across a busy dining outlet in Singapore.

You will ensure high service standards, manage rosters, monitor sales performance, and drive profitability. The role requires strong leadership, HACCP/hygiene knowledge, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Minimum GCE O-Level or ITE qualifications.
• Minimum 3 years managerial experience in F&B or relevant experience.
• Positive attitude with ability to influence and lead a team.
• With F&B experience is an asset but not essential.
• Able to multi-task, adapt to fast paced environment and work under pressure.
• Possess WSQ Food & Hygiene Certificate.

Responsibilities

• Oversee daily operations of the outlet to ensure smooth and efficient business operations.
• Supervise opening and closing procedures and ensure operational readiness.
• Maintain outlet standards and SOPs; resolve issues and implement corrective actions.
• Provide coaching and training to staff; prepare duty rosters and manpower deployment.
• Deliver excellent customer service and maintain high service standards.
• Assist in achieving outlet sales targets and monitor daily sales and costs.
• Conduct interviews and recruitment; manage induction and staff development.
• Monitor inventory levels; coordinate with Central Kitchen and suppliers.
• Ensure compliance with food safety, hygiene and safety regulations.
• Prepare daily reports and outlet performance documentation.
• Support across outlets as needed.

Skills

Leadership

Customer service

Operations management

Staff supervision

Communication

Multi-tasking

Education

GCE O-Level or ITE

WSQ Food & Hygiene Certificate

Job description

Job Description

Outlet Operations

• Assist the Outlet Manager in overseeing the daily operations of the outlet to ensure smooth and efficient business operations.
• Supervise daily opening and closing procedures to ensure operational readiness.
• Ensure the outlet is maintained in accordance with the Company's operational standards and SOPs.
• Support the Outlet Manager in resolving operational issues and implementing corrective actions.

Staff Supervision and Team Leadership

• Supervise, guide, and motivate outlet staff during daily operations.
• Assist in preparing staff duty rosters and coordinating manpower deployment.
• Monitor staff attendance, productivity, discipline, and performance.
• Ensure staff comply with company policies, service standards, and Standard Operating Procedures (SOPs).
• Provide on-the-job coaching and training to new and existing employees.

Customer Service and Outlet Performance

• Deliver excellent customer service and ensure a positive dining experience.
• Handle customer enquiries, feedback, and complaints professionally, escalating issues where necessary.
• Assist in maintaining high service standards and customer satisfaction.
• Assist the Outlet Manager in achieving outlet sales targets and profitability.
• Monitor daily sales performance, operating costs, inventory levels, and wastage, and recommend corrective actions where necessary.

Authority in Recruitment and HR Matters

• Conduct interviews and recommend hiring of restaurant staff.
• Be responsible for induction training, on-the-job training, and development of
• Conduct performance appraisal and recommend confirmation, promotion, disciplinary actions, and termination where necessary.

Inventory and Cost Control

• Monitor inventory levels and ensure timely replenishment of food, beverages, and operational supplies.
• Assist in stock takes and maintain proper inventory control procedures.
• Minimise wastage through effective stock management and portion control.
• Coordinate with the Central Kitchen and suppliers to ensure timely ordering and delivery of supplies.

Compliance, Safety and Hygiene

• Ensure compliance with food safety regulations, hygiene standards, and workplace safety requirements.
• Maintain cleanliness and sanitation throughout the outlet.
• Ensure staff comply with company safety SOPs and regulatory requirements.
• Conduct routine checks to ensure operational compliance.

Administrative and Reporting Duties

• Assist in preparing staff schedules, daily reports, sales reports, and stock reports.
• Maintain accurate operational records and documentation.
• Report operational issues and outlet performance to the Outlet Manager.

Other Ad-hoc Duties

• Support operations at other outlets when required.
• Perform any other managerial or operational duties assigned by the Outlet Manager or Management.

Job Requirements

• Minimum GCE O-Level or ITE qualifications
• Minimum 3 years managerial experience in F&B or relevant experience
• Positive attitude with ability to influence and lead a team
• With F&B experience is an asset but not essential
• Pleasant and cheerful personality, energetic and team player
• Provide friendly and professional service to customers
• Able to multi-task, adapt to fast paced environment and work under pressure
• Able to perform split shift and work on weekends and public holidays
• Possess WSQ Food & Hygiene Certificate