Outlet Manager

kopitiam investment pte. ltd.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

kopitiam investment pte. ltd. is seeking an Area Manager to oversee daily food court operations in Singapore.

You will guide the operations team according to SOPs, set performance directions, and drive development plans aligned with KPIs. The role includes budgeting, market-driven activities, and liaison with landlords and authorities. Experience in F&B supervision and knowledge of WSHA/HACCP/MUIS regulations is essential.

Qualifications

• Diploma in F&B, supply chain or related courses.
• At least 3 years’ supervisory experience in F&B.
• Knowledge of WSHA, HACCP & MUIS regulations.
• Hands-on with problem-solving for food court operations and customer issues.
• Ability to foster positive working relationships.

Responsabilités

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
• Lead and set directions for the operation team according to company SOPs and workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Identify relevant courses for the team members.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Assist inspectors of authorities during outlet inspections and follow-up actions.

Formation

Diploma in F&B, supply chain or related courses

Description du poste

Reporting to the Area Manager, your responsibilities include but are not limited to:

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Identify relevant courses for the team members.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors.
• Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
• Conduct regular checks on food quality and provide feedback to licensees.
• Ensure selling prices of stalls according to licensee agreements.
• Assess and provide evaluation of subcontractors' performance.
• Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• To plan and carry out M&E works according to schedule.

Administration

• Planning work schedule of the team.
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company's guideline.
• Effectively communicate company policies and procedures to team members, licensees and contractors etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly Branch Manager reports to Area/ Assistant Area Manager.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against licensees and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks

Job Requirements

Qualifications & Requirements

• Preferably with Diploma in F&B, supply chain or related courses
• Preferably with at least 3 years’ supervisory role in F&B sector
• Possess good knowledge of WSHA, HACCP & MUIS regulations
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships