Operations Manager

select food management pte ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Select Food Management Pte Ltd is seeking a seasoned executive to oversee business operations across multiple food courts, ensuring strategic alignment with corporate goals and strong financial stewardship.

The role emphasizes driving service standards, managing staff through performance and development, and leading innovation while maintaining high hygiene and quality across outlets.

Qualifications

• At least 8 years of experience in F&B environment.
• Minimum 3 years exposure in managerial position in food court operations.
• Strong business acumen, critical thinking and analytical skills.
• Demonstrated ability to lead and inspire teams.
• Hands-on approach with ability to deliver results.
• Excellent communication and stakeholder management.

Responsibilities

• Work closely with management to integrate strategic business continuity into operations to achieve goals.
• Responsible for business performance, financial and budget planning of the business unit.
• Involved in set up and expansion plans for new food courts.
• Analyse business performance to optimise sales and profitability.
• Collaborate with support departments to align with strategic objectives.
• Facilitate innovation within the business unit.

Skills

Business acumen

Analytical thinking

Problem solving

Decision making

People leadership

Team motivation

Change management

Interpersonal skills

Innovation

Job description

Responsibilities:

Business Operations

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
• Responsible for the business performance, financial and budget planning of the business unit
• Involved in the set up and expansion plans for new food courts
• Analyse business performance to optimise sales and profitability
• Work closely with functional support departments as to align with strategic business objectives.
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead, coach and motivate employees to develop organizational and governance strategies and achieve goals
• Facilitate innovation and lead employees to manage change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Oversees food court standards and maintenance

6 days work week

Skills/Qualification

• At least 8 years of experience in F&B environment
• Minimum 3 years exposure in managerial position in food court operations
• Strong business acumen, critical thinking and analytical skills.
• Determination to succeed and ability to deliver results
• Good problem solver and self-confidence in decision making.
• Ability to lead and inspire the team to achieve organizational goals.
• Strong inter-personal skills and to lead by example with hands-on-approach.
• Ability to identify the market trends and creative to new ideas to stay ahead of competition.