Outbound Call Associate - Customer Insight Expert

OAKTREE CONSULTING; Singapore; Vor Ort; SGD 25.000 - 38.000; Vollzeit

Zusammenfassung

OAKTREE CONSULTING seeks an Outbound Call Associate to engage customers, gather information, and maintain high service standards. You will handle calls and emails, learn products and processes, and contribute to achieving personal and company KPIs.

Ideal candidates hold a Diploma/NITEC/GCE O'Level or equivalent and have 1–2 years in a call centre or service environment. Strong communication and typing skills are preferred.

Qualifikationen

• Diploma or equivalent qualification required.
• Minimum C5 for English O level.
• Preferably 1–2 years in call centre or service industry.

Aufgaben

• Proactive contact and engage customers to gather critical information through survey activities.
• Meet and achieve the individual and company's key performance indicators.
• Acquire a strong knowledge of the products and services, culture and processes.
• Provide quality customer service and prompt follow-up to customers over the phone and/or email.
• Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution.
• Resolve customer queries efficiently and escalate issues promptly.
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
• Other duties as assigned by Team Lead and/or Branch Head

Kenntnisse

Pleasant disposition

Fluency in a second language

Computer literate

Ausbildung

Diploma / NITEC / GCE 'O' Level or equivalent

Jobbeschreibung

OAKTREE CONSULTING seeks an Outbound Call Associate to engage customers, gather information, and maintain high service standards. You will handle calls and emails, learn products and processes, and contribute to achieving personal and company KPIs.

Ideal candidates hold a Diploma/NITEC/GCE O'Level or equivalent and have 1–2 years in a call centre or service environment. Strong communication and typing skills are preferred.