Contact Centre Executive | Calls & Email Support

REVUP PROSERVICES PTE. LTD.; Singapore; Vor Ort; SGD 28.000 - 39.000; Vollzeit

Zusammenfassung

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a responsive customer service representative to handle inquiries via email and phone, provide accurate information, and resolve issues professionally.

You will maintain records, follow up on requests, escalate complex cases, and deliver a positive service experience while meeting standards. Basic IT skills and teamwork are essential.

Qualifikationen

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.
• Prior customer service or call centre experience is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Positive attitude with strong problem-solving skills.
• Able to work independently and as part of a team.

Aufgaben

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Kenntnisse

Communication

Problem solving

Teamwork

Customer service

Ausbildung

GCE N/O Level

NITEC

Diploma

Tools

Microsoft Office

Jobbeschreibung

Job Responsibilities

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Requirements

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.
• Prior customer service or call centre experience is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Positive attitude with strong problem-solving skills.
• Able to work independently and as part of a team.