Call Centre Officers (Diploma, Many Vacancies)

OAKTREE CONSULTING; Singapore; On-site; SGD 25,000 - 38,000; Full time

Job summary

OAKTREE CONSULTING seeks an Outbound Call Associate to engage customers, gather information, and maintain high service standards. You will handle calls and emails, learn products and processes, and contribute to achieving personal and company KPIs.

Ideal candidates hold a Diploma/NITEC/GCE O'Level or equivalent and have 1–2 years in a call centre or service environment. Strong communication and typing skills are preferred.

Qualifications

• Diploma or equivalent qualification required.
• Minimum C5 for English O level.
• Preferably 1–2 years in call centre or service industry.

Responsibilities

• Proactive contact and engage customers to gather critical information through survey activities.
• Meet and achieve the individual and company's key performance indicators.
• Acquire a strong knowledge of the products and services, culture and processes.
• Provide quality customer service and prompt follow-up to customers over the phone and/or email.
• Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution.
• Resolve customer queries efficiently and escalate issues promptly.
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
• Other duties as assigned by Team Lead and/or Branch Head

Skills

Pleasant disposition

Fluency in a second language

Computer literate

Education

Diploma / NITEC / GCE 'O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company's key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalap issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE 'O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills