(Order Processing) Customer Service Executive

C & W ELECTRONICS PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

C & W Electronics PTE LTD in Singapore is seeking a proactive Sales Support Executive to manage end-to-end order processing and customer communications. You will handle POs, verify details, and create Sales Orders in Dynamics 365, ensuring accuracy and timely processing.

The role requires 1–2 years in customer service or order management, fluency in English and Mandarin for Mandarin-speaking customers, and strong organizational skills to coordinate with planning, warehouse and logistics for

Qualifications

• Diploma/Higher NITEC in Business Administration, Sales or related field.
• Proficiency in English and Mandarin for business communication with Mandarin-speaking customers.
• 1–2 years in customer service/order management/logistics or similar roles.
• Experience using ERP systems is an advantage.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Process customer POs, verify details and create Sales Orders in ERP.
• Handle enquiries and provide sales support including order status and delivery schedules.
• Coordinate with Planning, Warehouse and logistics to ensure timely fulfilment.
• Prepare sales/shipping documents (DOs, invoices, debit/credit notes, export docs).
• Monitor backlog, outstanding orders, payments and shipment progress.
• Coordinate freight, duty/tax payment requests, and RMA activities.
• Maintain accurate sales records, customer data and filing.
• Perform data entry and other duties or projects as assigned.

Skills

Customer service

Order management

Logistics coordination

Communication skills

Multitasking

Education

Diploma / Higher NITEC in Business Administration or related

Tools

Dynamics 365

Job description

Key Responsibilities:

• Process customer Purchase Orders (POs), verify order details, and create Sales Orders in the ERP system (Dynamics 365 Business Central).
• Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution.
• Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery.
• Prepare and maintain sales and shipping documents, including Delivery Orders (DOs), Sales Invoices, Debit Notes, Credit Notes, and export documentation.
• Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution.
• Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities.
• Maintain accurate sales records, reports, customer data, and document filing.
• Perform data entry and other duties or projects as assigned.

Job Requirement:

• Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, or a related discipline.
• Proficiency in English and Mandarin is required to handle business correspondence, quotations, service updates and follow-up communication with an existing group of customers who primarily communicate in Mandarin.
• 1-2 years of relevant experience in customer service, order management, sales coordination, logistics, or a similar role.
• Candidates should have hands‑on experience managing customer enquiries and supporting the end‑to‑end order fulfilment process, including order processing, delivery coordination, shipment tracking, and complaint resolution.
• Experience using an ERP system is an advantage.
• Strong communication and interpersonal skills.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Meticulous, responsible, and able to work independently as well as in a team.
• Positive attitude with strong problem‑solving and customer service skills.