Order Management Specialist — Speed Shipments & Accurate Orders

PERSOL; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

PERSOL is searching for an Order Management Specialist in Singapore to provide expert guidance on OM processes and ensure accuracy of PO translations into the Order Entry system within tight timelines.

You will join a cross-functional team, collaborate with Sales, Account Management, and Finance, and proactively resolve backlog and system issues while supporting audits and SOX documentation.

Qualifications

• Adept with excellent verbal and written communication skills.
• Able to interact and perform in a cross-functional team environment.
• Detailed oriented, and have excellent problem-solving skills.
• A person with experience in a customer-facing environment.

Responsibilities

• Provide guidance and subject matter expert on Order Management processes.
• Participate and assist in UATs and signoff.
• Work issues arise from Account Management, Customers, or other Team members.
• Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours
• Ensure existing backlog are always shippable, and free of any OM related holds.
• Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable.
• Ensure JIT hub customer product pulls are invoiced in a timely fashion
• Provide accurate responses to queries regarding order status, shipments and backlogs
• Solve day to day problems independently and raise/report problems to Team Lead / Manager
• Maintain customer filesand correspondences and ensureaccurate and clear filing of documents
• Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues
• Advocate B2B connections with new customers and assist with customer onboarding
• Actively monitorand reportsystemissues and relentlesslyfollow up with IT to resolution

Skills

Verbal communication

Written communication

Cross-functional collaboration

Attention to detail

Customer-facing

MS Office

Excel

Oracle ERP R12

SAP

Shipping systems

Trade controls systems

Tools

MS Office

Excel

Oracle ERP R12

SAP

Job description

PERSOL is searching for an Order Management Specialist in Singapore to provide expert guidance on OM processes and ensure accuracy of PO translations into the Order Entry system within tight timelines.

You will join a cross-functional team, collaborate with Sales, Account Management, and Finance, and proactively resolve backlog and system issues while supporting audits and SOX documentation.