Order Management Specialist - Apparel & Textiles

MICHAEL PAGE INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Long-term progression

Stable team culture

ERP exposure

Cross-functional collaboration

Job summary

MICHAEL PAGE INTERNATIONAL PTE LTD is recruiting for a role overseeing end-to-end order fulfilment and customer operations in a global textile manufacturing environment. You will be the go-to contact for orders, liaising with sales, supply chain, production and warehouse teams to ensure accurate processing and timely delivery.

The ideal candidate has a minimum of 3 years in order management or related roles, strong ERP and Excel skills, and a proven ability to coordinate across functions in a

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Finance, Accounting or a related discipline.
• 3+ years in order management, customer operations, customer service, supply chain coordination or sales support.
• Experience in textile/apparel/industrial manufacturing or related environments.
• Hands-on ERP order processing and customer account management.
• Strong Excel skills and data handling.
• Organisational and problem-solving skills with ability to juggle priorities.
• Proven ability to work across cross-functional teams and manage stakeholders.

Responsibilities

• Manage the end-to-end order lifecycle, ensuring accurate processing and on-time delivery.
• Serve as the primary contact for customer and internal enquiries related to order fulfilment and accounts.
• Collaborate with sales, supply chain, production and warehouse teams for seamless operations.
• Maintain accurate customer master data and order records in the ERP system.
• Monitor order status, inventory and fulfilment schedules to resolve issues.
• Support reporting, analysis and process improvement initiatives for service and efficiency.
• Participate in system enhancements and business transformation projects.

Skills

Order management

Customer operations

ERP systems

Excel

Cross-functional collaboration

Education

Bachelor's degree in Business/Supply Chain/Logistics/Finance/Accounting

Tools

ERP systems

Job description

Support a growing textile manufacturing business with global reach

Own end-to-end order fulfilment and customer operations processes

About Our Client

Our client is a well-established manufacturer within the textile industry, supplying high-quality products to customers across international markets. With a strong focus on operational excellence, innovation and customer service, the organisation has built a reputation as a trusted partner to global customers.

Job Description

• Manage the end-to-end order lifecycle, ensuring orders are processed accurately and delivered within agreed timelines.
• Serve as the key point of contact for customer and internal enquiries relating to order fulfilment and account coordination.
• Collaborate closely with sales, supply chain, production and warehouse teams to ensure seamless operational execution.
• Maintain accurate customer master data, order records and transactional information within the ERP system.
• Monitor order status, inventory availability and fulfilment schedules to proactively resolve operational issues.
• Support reporting, analysis and process improvement initiatives aimed at enhancing customer service and operational efficiency.
• Participate in system enhancements, business projects and the development of standard operating procedures.

The Successful Applicant

• Bachelor's Degree in Business, Supply Chain, Logistics, Finance, Accounting or a related discipline.
• Minimally 3 years of experience in order management, customer operations, customer service, supply chain coordination or sales support.
• Experience within textile manufacturing, apparel manufacturing, industrial manufacturing or related production environments.
• Hands-on experience using ERP systems for order processing and customer account management.
• Strong Microsoft Excel skills and confidence working with operational and transactional data.
• Strong organisational and problem-solving skills with the ability to manage multiple priorities effectively.
• Proven ability to work collaboratively across cross-functional teams and manage stakeholder relationships.

What's on Offer

• Opportunity to join a reputable and growing textile manufacturing organisation.
• Exposure to end-to-end operational processes across customer service, supply chain and production functions.
• Hands-on experience with ERP systems, data management and process improvement projects.
• Collaborative working environment with strong cross-functional stakeholder engagement.
• Career development opportunities through business transformation and operational excellence initiatives.
• Stable and supportive team culture with opportunities for long-term progression.
• Opportunity to make a meaningful impact on customer experience and operational performance.