Order Management & Logistics Coordinator (Manufacturing)

DURKEE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

DURKEE ASIA PACIFIC PTE. LTD. is seeking an Order Coordinator (Manufacturing) to manage customer orders from ERP entry through delivery. You will review orders, coordinate production planning, and liaise with procurement and logistics to ensure on-time fulfillment.

The role requires Mandarin proficiency, ERP experience, and strong organization in a fast-paced manufacturing environment. Collaboration with Sales, Production, and Warehouse is essential to success.

Qualifications

• Bachelor's/ Diploma in a related discipline.
• At least 3 years in order coordination or supply chain within manufacturing.
• Familiar with ERP/CRM systems (SAP S/4HANA, Dynamics, Oracle NetSuite).
• Proficient in MS Office, especially Excel and PowerPoint.
• Mandarin communication with stakeholders and partners.

Responsibilities

• Receive and process customer orders in the ERP system.
• Review order details including specifications, quantities, pricing, and delivery schedules.
• Coordinate with Production Planners to schedule manufacturing and monitor progress.

Skills

Mandarin (spoken and written)

Coordination & planning

Time management

Problem-solving

Independent worker

Education

Bachelor's Degree or Diploma in International Trade, Business Administration, Supply Chain Management, Logistics, or a related discipline

Tools

SAP S/4HANA

Microsoft Dynamics 365 Finance

Oracle NetSuite

Excel

PowerPoint

Job description

Order Coordinator (Manufacturing)

Key Responsibilities

Customer Order Management

• Receive and process customer orders in the ERP system.
• Review order details, including product specifications, quantities, pricing, and delivery schedules.
• Confirm orders and communicate order acknowledgements to customers.

Production Coordination

• Coordinate with Production Planners to schedule manufacturing based on customer requirements.
• Monitor production progress to ensure on-time completion.
• Work closely with relevant departments to resolve production issues and minimize delays.

Material Coordination

• Liaise with the Procurement team to ensure timely availability of raw materials.
• Track critical material deliveries to support production schedules.
• Coordinate solutions for material shortages and urgent purchasing requirements.

Inventory Management

• Monitor inventory levels to ensure order fulfillment.
• Coordinate with the warehouse for stock allocation and preparation.
• Assist in maintaining optimal inventory levels to minimize stock shortages and excess inventory.

Shipping & Logistics

• Coordinate with the warehouse on picking, packing, and shipment arrangements.
• Liaise with logistics providers to ensure timely delivery.
• Prepare packing lists, commercial invoices, and export documentation where applicable.

Customer Service

• Update customers on delivery schedules and order status.
• Handle customer enquiries regarding orders.
• Coordinate order amendments, delivery rescheduling, and cancellations.

Reporting & Analysis

• Maintain and update order tracking records.
• Monitor and report key performance indicators such as Order Fulfilment Rate and On-Time Delivery (OTD).
• Prepare sales, order, and operational reports for management.

Cross-Functional Coordination

• Work closely with Sales, Procurement, Production, Quality, Warehouse, and Logistics teams to ensure smooth order execution.
• Coordinate and resolve operational issues throughout the order fulfilment process.

Requirements

• Bachelor's Degree or Diploma in International Trade, Business Administration, Supply Chain Management, Logistics, or a related discipline.
• Minimum 3 years of experience in order coordination, international trade, customer service, or supply chain within a manufacturing environment.
• Experience in manufacturing operations is highly preferred.
• Familiar with ERP and CRM systems (e.g., SAP S/4HANA, Microsoft Dynamics 365 Finance, Oracle NetSuite, or equivalent).
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Proficient in Mandarin (spoken and written) to communicate effectively with Mandarin-speaking stakeholders and business partners.
• Strong coordination, planning, time management, and problem-solving skills.
• Able to work independently, manage multiple priorities, and perform well under pressure in a fast-paced manufacturing environment.
• Positive attitude with a willingness to learn, continuously improve, and share knowledge with the team.