Order Management / Customer Service (Manufacturing)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Job summary

Adecco Personnel Pte Ltd is hiring an Order Management / Customer Service Executive to support daily B2B order fulfilment and coordination of regional shipments. The role works closely with customers, suppliers and internal teams to ensure orders are processed accurately and delivered on schedule.

The candidate will manage enquiries, orders, amendments and invoicing, coordinate stock, monitor shipments and resolve discrepancies, while maintaining precise records and seeking workflow

Qualifications

• Diploma in Supply Chain, Logistics, Business or related discipline.
• 3–5 years of relevant experience in order management, sales coordination, B2B customer service or supply chain operations.
• Hands-on experience managing customer orders through to invoicing; familiarity with export documentation is a plus.
• Experience with SAP or other ERP systems; Excel knowledge advantageous.

Responsibilities

• Manage B2B customer enquiries, orders, amendments and invoicing.
• Coordinate stock availability, replenishment and delivery with suppliers and internal teams.
• Track orders, follow up delays and inform customers of delivery schedules.
• Arrange inbound/outbound shipments with logistics partners and prepare import/export docs.
• Resolve discrepancies and improve daily workflows and reporting.
• Maintain accurate order records.

Skills

Customer service

Order management

Logistics coordination

Communication

Education

Diploma in Supply Chain, Logistics, Business or related discipline

Tools

SAP / ERP systems

Microsoft Excel

Job description

The Opportunity:

Adecco is partnering with an established organisation in the industrial manufacturing sector to hire an Order Management / Customer Service Executive to join their team.

The role will support daily B2B order fulfilment and regional shipment coordination, working closely with customers, suppliers and internal teams to ensure orders are processed accurately and delivered on schedule.

• Employment Type: Full-time, Permanent
• Location: East Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm (Fully onsite)
• Salary Package: Up to $3,500 + AWS + Variable Bonus

The Job:

• Manage B2B customer enquiries, sales orders, amendments and invoicing, ensuring accuracy throughout the order cycle
• Coordinate with suppliers and internal teams on stock availability, replenishment and delivery requirements
• Track outstanding orders, proactively follow up on delays and keep customers informed of delivery schedules
• Arrange inbound and outbound shipments with logistics partners and prepare the necessary import/export documentation
• Resolve order discrepancies, shipment delays and documentation issues with relevant stakeholders
• Maintain accurate order records and identify opportunities to improve daily workflows and reporting

The Talent:

• Diploma in Supply Chain, Logistics, Business or a related discipline
• 3-5 years of relevant experience in order management, sales coordination, B2B customer service or supply chain operations
• Hands‑on experience managing customer orders through to invoicing; familiarity with export documentation and shipment coordination would be advantageous
• Experience with SAP or other ERP systems and working knowledge of Microsoft Excel would be advantageous
• Detail‑oriented and organised, with clear communication, strong follow‑up skills and the ability to manage multiple priorities
• Proactive in resolving issues and taking ownership, with a willingness to learn and improve work processes