Order Management Executive (Office Hours - 1-Year Contract)

BGC Group Pte Ltd; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

BGC Group Pte Ltd is seeking an Order Management Executive in Singapore to support daily order processing and ensure accurate order management. You will coordinate with internal teams to facilitate timely order fulfilment and maintain customer records, with salary between 2800 and 3500 SGD per month.

Working hours are 8:30am to 6:00pm Monday to Thursday, and 8:30am to 5:30pm Friday, with potential training for new systems. Prior experience with order management systems is a plus.

Qualifications

• Strong attention to detail to process orders accurately.
• Good communication and interpersonal skills to coordinate with internal teams.
• Able to work in a fast-paced environment handling high order volumes.
• Familiarity with order management systems (CRM, ECOM, ESOM, NGNIS, CRS, EWS, QS) is advantageous.

Responsibilities

• Review and process customer orders, ensuring accuracy and compliance with procedures.
• Verify order details, approvals, and supporting documents; follow up on missing information.
• Create, update and manage orders in internal systems, including amendments and status tracking.
• Maintain customer and billing accounts, ensuring data accuracy and up-to-date records.
• Coordinate with Sales and internal departments to ensure smooth order processing.
• Monitor order progress, resolve issues, and meet turnaround time targets.
• Maintain order records, prepare reports for audit and compliance.

Skills

Order processing

Attention to detail

Communication

Fast-paced environment

Tools

CRM

ECOM

ESOM

NGNIS

CRS

EWS

QS

Job description

We are looking for an Order Management Executive to support daily order processing activities, ensure accurate order management, and coordinate with internal teams to facilitate timely order fulfilment. If you have experience in order processing and administration , sales support and coordination , or customer account management , this could be a suitable opportunity for you.

Nearest MRT : Paya Lebar

Working Hours : 8.30am - 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)

Salary : $2800 - $3500/Month (Depends on qualification & experience)

Responsibilities:

• Review and process customer orders, ensuring accuracy, completeness, andompliance with internal procedures.
• Verify order details, approvals, and supporting documents, following up on any missing information.
• Create, update, and manage orders in internal systems, including order amendments and status tracking.
• Maintain customer and billing accounts, ensuring all information is accurate and up to date.
• Coordinate with Sales and relevant internal departments to ensure smooth and timely order processing.
• Monitor order progress, resolve processing issues, and ensure turnaround time (TAT) targets are met.
• Maintain order records, prepare reports, and ensure proper documentation for audit and compliance purposes.
• Perform other ad hoc duties as assigned by the Supervisor.

Requirements:

• Strong attention to detail with the ability to process orders accurately and efficiently.
• Good communication and interpersonal skills, with the ability to coordinate effectively with internal teams and stakeholders.
• Able to work in a fast-paced environment and manage high volumes of orders within required timelines.
• Good understanding of product configurations, order requirements, and related dependencies would be an advantage.
• Prior experience with order management systems such as CRM, ECOM, ESOM, NGNIS, CRS, EWS, or QS would be advantageous.
• Familiarity with telecommunications products and services, including Voice/eVolve Services (Phonenet, BizVoice, SingNet eVolve, SaaS) and Data Services (Domestic, International, and Cybersecurity solutions), would be an added advantage.
• Willingness to learn new systems, processes, and product knowledge.
• Training will be provided for candidates without prior experience or knowledge of the relevant systems and telecommunications products.