Order Management Business Administrator

ASMPT SMT Solutions; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

ASMPT SMT Solutions in Singapore is seeking a Business Administrator to handle the full life cycle of customer orders from receipt to delivery. You will liaise with internal departments and external partners to ensure timely, accurate order fulfilment and high service levels.

You will process orders in SAP, verify pricing and delivery terms, generate invoices and delivery notes, and prepare reports on KPIs.

Qualifications

• Diploma or Bachelor’s degree in Business Administrations / Logistics or equivalent
• Proficiency in SAP is preferred
• Knowledge in Microsoft Windows
• Soft skills like decision-making and problem-solving, good interpersonal skills, strategic thinking and capability to drive and execute change
• Preferably at least 3 years of working experience in order management supply chain environment

Responsibilities

• Receive Customer orders via EDI into our SAP, review the order
• Ensure accuracy in pricing, material number, and delivery terms
• Monitor order status and proactively resolve discrepancies if any
• Serve as the primary point of contact for order-related inquiries
• Provide timely updates on order status, delays, or changes
• Handle OTB/feedback and elevate issues when necessary
• Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia
• Coordinate with warehouses and shipping partners to ensure timely delivery
• Prepare and maintain order documentation (invoices, delivery notes, etc.)
• Ensure compliance with company policies and trade regulations
• Assist in audits and reporting as required
• Use SAP for order tracking and management
• Generate regular reports on delivery status, order income, turnover, and KPIs

Skills

Customer service

Order management

Communication

Problem solving

Interpersonal skills

Education

Diploma or Bachelor's degree in Business Administration / Logistics or equivalent

Tools

SAP

Microsoft Windows

Job description

The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners.

Responsibilities

Order Processing

• Receive Customer orders via EDI into our SAP, review the order.
• Ensure accuracy in pricing, material number, and delivery terms.
• Monitor order status and proactively resolve discrepancies if any.

Customer Communication

• Serve as the primary point of contact for order-related inquiries.
• Provide timely updates on order status, delays, or changes.
• Handle OTB/feedback and elevate issues when necessary.
• Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia.
• Coordinate with warehouses and shipping partners to ensure timely delivery.

Documentation & Compliance

• Prepare and maintain order documentation (invoices, delivery notes, etc.).
• Ensure compliance with company policies and trade regulations.
• Assist in audits and reporting as required.

System & Reporting

• Use SAP for order tracking and management.
• Generate regular reports on delivery status, order income, turnover, and KPIs.

Requirements

• Diploma or Bachelor’s degree in Business Administrations / Logistics or equivalent
• Proficiency in SAP is preferred
• Knowledge in Microsoft Windows
• Possess soft skills like decision-making and problem-solving, good interpersonal skills, strategic thinking and having the capability to drive and execute change
• Preferably possess at least 3 years of working experience in order management supply chain environment