Customer Service | Order Processing

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a focused Customer Service/Order Processing specialist in Singapore. You will process orders, handle inbound calls, and respond to enquiries related to orders, products, deliveries and service matters.

You will enter orders, amend or cancel as required, coordinate with Sales, Logistics, Warehouse and Finance to ensure smooth fulfilment, and maintain accurate SAP records. Strong attention to detail and office suite skills are essential.

Qualifications

• Experience in customer service, order processing or sales administration.
• Ability to handle high volumes of customer enquiries with accuracy.

Responsibilities

• Process and manage customer orders accurately using SAP.
• Handle incoming customer calls and respond to order-related enquiries.
• Enter orders, amend, cancel and process related transactions.
• Coordinate with Sales, Logistics, Warehouse and Finance to fulfil orders.
• Follow up on order status, deliveries and outstanding requests.
• Maintain customer and order data in SAP with accuracy.
• Provide admin support to the commercial/customer service team as needed.
• Maintain professionalism and high level of customer service.

Skills

Customer service

Order processing

Sales administration

Education

Diploma or equivalent qualification

Tools

SAP

Microsoft Office

Job description

Key Responsibilities

• Process and manage customer orders accurately and promptly using SAP.
• Handle incoming customer calls and respond to enquiries relating to orders, products, deliveries and general customer service matters.
• Perform order entry, order amendments, cancellations and other order-related transactions.
• Coordinate with internal teams such as Sales, Logistics, Warehouse and Finance to ensure smooth order fulfilment.
• Follow up on order status, delivery schedules and outstanding customer requests.
• Maintain accurate customer and order information in SAP.
• Handle customer service documentation and general administrative duties.
• Assist with resolving order discrepancies, delivery issues and other customer concerns.
• Provide administrative support to the commercial/customer service team as required.
• Maintain a high level of professionalism and customer service when communicating with customers.

Requirements

• Diploma or equivalent qualification.
• Prior experience in Customer Service, Order Processing, Sales Administration or Customer Support.
• SAP experience is required, particularly in order entry/order processing.
• Comfortable handling a high volume of incoming calls and customer enquiries.
• Good administrative skills with strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to multitask and work effectively with different internal departments.