Customer Service - Order Processing

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking an organized Customer Order Clerk to manage end-to-end order processing and customer inquiries.

You will enter orders in SAP, handle amendments and cancellations, and coordinate with Sales, Logistics, Warehouse and Finance to ensure on-time fulfilment. The role requires a Diploma or equivalent, prior customer service experience, strong attention to detail, and proficient MS Office skills.

Qualifications

• Diploma or equivalent qualification.
• Prior experience in Customer Service, Order Processing, Sales Administration or Customer Support.
• SAP experience is required, particularly in order entry/processing.
• Comfortable handling a high volume of incoming calls and customer enquiries.
• Good administrative skills with strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to multitask and work effectively with different internal departments.

Responsibilities

• Process and manage customer orders accurately and promptly using SAP.
• Handle incoming customer calls and respond to enquiries about orders, products, deliveries and service matters.
• Perform order entry, amendments, cancellations and other order-related transactions.
• Coordinate with Sales, Logistics, Warehouse and Finance to ensure smooth fulfilment.
• Follow up on order status, delivery schedules and outstanding customer requests.
• Maintain accurate customer and order information in SAP.
• Handle customer service documentation and general administrative duties.
• Assist with resolving order discrepancies, delivery issues and customer concerns.
• Provide administrative support to the commercial/customer service team.
• Maintain a high level of professionalism and customer service when communicating with customers.

Skills

SAP order processing

Customer service

Multitasking

Attention to detail

Microsoft Office

Education

Diploma or equivalent

Tools

SAP

Job description

Key Responsibilities

• Process and manage customer orders accurately and promptly using SAP .
• Handle incoming customer calls and respond to enquiries relating to orders, products, deliveries and general customer service matters.
• Perform order entry, order amendments, cancellations and other order-related transactions.
• Coordinate with internal teams such as Sales, Logistics, Warehouse and Finance to ensure smooth order fulfilment.
• Follow up on order status, delivery schedules and outstanding customer requests.
• Maintain accurate customer and order information in SAP.
• Handle customer service documentation and general administrative duties.
• Assist with resolving order discrepancies, delivery issues and other customer concerns.
• Provide administrative support to the commercial/customer service team as required.
• Maintain a high level of professionalism and customer service when communicating with customers.

Requirements

• Diploma or equivalent qualification.
• Prior experience in Customer Service, Order Processing, Sales Administration or Customer Support .
• SAP experience is required , particularly in order entry/order processing.
• Comfortable handling a high volume of incoming calls and customer enquiries.
• Good administrative skills with strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to multitask and work effectively with different internal departments.