Order Fulfilment Specialist — Drive On-Time Deliveries

KENDO TRADING PTE LTD; Singapore; On-site; SGD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

14 days of Annual leave

Additional family care leave

Exclusive staff discounts

Career progression opportunities

Insurance coverage

Job summary

Kendo Trading Pte Ltd in Singapore is seeking an organized Order Fulfilment Assistant to support the Sales team and ensure customer orders are processed accurately and delivered on time.

You will handle customer enquiries and orders via WhatsApp, phone calls and email; prepare order documents, invoices and delivery orders; and coordinate with Sales, Production and Delivery teams to keep fulfilment smooth, while maintaining accurate records.

Qualifications

• Proficiency in MS Office (Word, Excel) and basic office software.
• Good verbal and written communication, with professional telephone etiquette.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day administrative and sales support to the Sales team.
• Handle customer enquiries and orders via WhatsApp, phone calls and email.
• Process customer orders accurately and in a timely manner.
• Prepare order documents, production job cards, invoices, delivery orders and other fulfilment documents.
• Coordinate with Sales, Production and Delivery teams to ensure orders are prepared and delivered on time.
• Follow up on order status and assist in resolving delivery or fulfilment issues.
• Maintain accurate order and customer records.
• Perform other duties and ad-hoc assignments as assigned by the immediate superior.

Skills

Microsoft Office (Word & Excel)

Telephone etiquette

Communication skills

Multitasking

Teamwork

Education

GCE N-Level or equivalent

Job description

Kendo Trading Pte Ltd in Singapore is seeking an organized Order Fulfilment Assistant to support the Sales team and ensure customer orders are processed accurately and delivered on time.

You will handle customer enquiries and orders via WhatsApp, phone calls and email; prepare order documents, invoices and delivery orders; and coordinate with Sales, Production and Delivery teams to keep fulfilment smooth, while maintaining accurate records.