Order Fulfillment Admin — FMCG & Customer Success

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ZEN CAREER PTE. LTD. in Singapore is seeking an Order Processing Specialist to manage customer orders, ensure accurate pricing and documentation, and support timely delivery across the supply chain.

You will respond to product inquiries, quotations, lead times and order status, while coordinating with Warehouse, Logistics and Sales teams to maintain high service levels and accurate backend records. The role requires hands-on involvement in daily order fulfilment and documentation.

Qualifications

• Process customer orders accurately, ensuring correct pricing, quantities and supporting documentation.
• Respond to enquiries relating to products, quotations, lead times, pricing and order status.
• Coordinate and resolve after-sales matters, including returns, exchanges and delivery-related issues.
• Liaise closely with Warehouse, Logistics and Sales teams to ensure smooth order fulfilment and excellent customer service.
• Process sales orders and backend documentation to support accurate picking, packing and delivery operations.
• Prepare quotations based on approved pricing guidelines and inputs from the Sales/Commercial team.
• Perform any other duties assigned by Management.

Responsibilities

• Process customer orders accurately with correct pricing and quantities.
• Respond to product enquiries, quotations, lead times and order status.
• Coordinate after-sales issues including returns and delivery problems.
• Collaborate with Warehouse, Logistics and Sales for smooth fulfilment.
• Prepare quotations per approved pricing guidelines.
• Support backend documentation for picking, packing and delivery.

Skills

Order processing

Customer service

Pricing

Documentation

Cross-functional coordination

Job description

ZEN CAREER PTE. LTD. in Singapore is seeking an Order Processing Specialist to manage customer orders, ensure accurate pricing and documentation, and support timely delivery across the supply chain.

You will respond to product inquiries, quotations, lead times and order status, while coordinating with Warehouse, Logistics and Sales teams to maintain high service levels and accurate backend records. The role requires hands-on involvement in daily order fulfilment and documentation.