Order Fulfillment Lead (SAP) - Customer Success

CELECTI PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

5 days’ work week

Central location Walkable from MRT

Attractive remuneration package

Job summary

CELECTI PTE. LTD. is seeking a skilled Order Fulfilment professional in Singapore to manage the full order-to-cash cycle, including order receipt, processing, shipment coordination and invoicing.

You will process orders in SAP, monitor backlogs and coordinate with Supply Chain to ensure timely delivery. The role requires 5+ years in order fulfilment, familiarity with SAP, and potential supervisory responsibilities. Excellent communication and MS Office skills are essential.

Qualifications

• Minimum diploma in Business/Logistics/SC or equivalent.
• Minimum 5 years of relevant Order Fulfilment experience; regional exposure preferred.
• Candidates with experience in medical devices or FMCG advantageous.
• Good working knowledge of SAP preferred.
• Some supervisory/team management experience advantageous.

Responsibilities

• Manage end-to-end order-to-cash: receipt, processing, shipment, invoicing.
• Process customer and sample orders accurately in SAP for timely fulfilment.
• Monitor backlog, shipments, billing and backorders; follow up on orders.
• Coordinate with Supply Chain and DCs to expedite shipments and on-time delivery.
• Handle customer enquiries, feedback and complaints with status updates.
• Manage customer returns and repair requests with Repair Centre liaison.
• Prepare and maintain sales reports for internal stakeholders.
• Collaborate with departments to resolve order issues and improve delivery.
• Identify process gaps and contribute to improvement projects.
• Provide team coverage and backup; assist with ad-hoc duties.
• Provide guidance and mentorship to colleagues.

Skills

Interpersonal skills

Communication skills

Education

Diploma in Business/ Logistics/ Supply Chain

Tools

SAP

MS Office

Job description

CELECTI PTE. LTD. is seeking a skilled Order Fulfilment professional in Singapore to manage the full order-to-cash cycle, including order receipt, processing, shipment coordination and invoicing.

You will process orders in SAP, monitor backlogs and coordinate with Supply Chain to ensure timely delivery. The role requires 5+ years in order fulfilment, familiarity with SAP, and potential supervisory responsibilities. Excellent communication and MS Office skills are essential.