Order Fulfillment & Customer Experience Specialist

OAKTREE CONSULTING

Singapore

On-site

SGD 40,000 - 64,000

Full time

3 days ago
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Job summary

OAKTREE CONSULTING is seeking a Logistics Order Fulfillment Coordinator in Singapore to manage end-to-end order processing and ensure on-time, compliant delivery. You will work with warehouse and transport teams to resolve issues, maintain documentation, and support audits and KPI reporting.

The role requires close attention to SOPs, cut-off times, and customer SLAs, with a focus on accurate records and timely communication. This position is based on-site in Singapore.

Qualifications

  • Experience in WMS/ERP order processing and documentation.
  • Solid understanding of SOPs, cut-off times, and SLAs.
  • Ability to collaborate with warehouse and transport teams.

Responsibilities

  • Receive, validate, and process customer orders in the WMS/ERP system.
  • Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
  • Monitor order status and proactively highlight delays or exceptions.
  • Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
  • Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
  • Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
  • Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
  • Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
  • Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
  • Track daily order fulfilment performance against agreed SLAs and KPIs.
  • Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
  • Highlight service gaps and support corrective and preventive action (CAPA) implementation.
  • Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
  • Support customer audits, site visits, and operational reviews.
  • Maintain proper documentation and records for audit and compliance purposes

Skills

Order processing
SLA compliance
Warehouse liaison
Report generation

Job description

OAKTREE CONSULTING is seeking a Logistics Order Fulfillment Coordinator in Singapore to manage end-to-end order processing and ensure on-time, compliant delivery. You will work with warehouse and transport teams to resolve issues, maintain documentation, and support audits and KPI reporting.

The role requires close attention to SOPs, cut-off times, and customer SLAs, with a focus on accurate records and timely communication. This position is based on-site in Singapore.

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