Order Fulfillment & Customer Experience Specialist

OAKTREE CONSULTING; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

OAKTREE CONSULTING is seeking a Logistics Order Fulfillment Coordinator in Singapore to manage end-to-end order processing and ensure on-time, compliant delivery. You will work with warehouse and transport teams to resolve issues, maintain documentation, and support audits and KPI reporting.

The role requires close attention to SOPs, cut-off times, and customer SLAs, with a focus on accurate records and timely communication. This position is based on-site in Singapore.

Qualifications

• Experience in WMS/ERP order processing and documentation.
• Solid understanding of SOPs, cut-off times, and SLAs.
• Ability to collaborate with warehouse and transport teams.

Responsibilities

• Receive, validate, and process customer orders in the WMS/ERP system.
• Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
• Monitor order status and proactively highlight delays or exceptions.
• Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
• Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
• Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
• Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
• Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
• Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
• Track daily order fulfilment performance against agreed SLAs and KPIs.
• Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
• Highlight service gaps and support corrective and preventive action (CAPA) implementation.
• Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
• Support customer audits, site visits, and operational reviews.
• Maintain proper documentation and records for audit and compliance purposes

Skills

Order processing

SLA compliance

Warehouse liaison

Report generation

Job description

OAKTREE CONSULTING is seeking a Logistics Order Fulfillment Coordinator in Singapore to manage end-to-end order processing and ensure on-time, compliant delivery. You will work with warehouse and transport teams to resolve issues, maintain documentation, and support audits and KPI reporting.

The role requires close attention to SOPs, cut-off times, and customer SLAs, with a focus on accurate records and timely communication. This position is based on-site in Singapore.