Order Fulfillment & Customer Care Specialist

Brenntag; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Brenntag Singapore is seeking a customer-focused professional to manage orders and support end-to-end supply chain processes. You will handle order entry in ERP, respond to inquiries, and coordinate with logistics to ensure on-time delivery and accurate documentation.

Favours candidates with 1–2 years in order management or related roles, fluent English, and a proactive mindset to drive service quality and efficiency across the team.

Qualifications

• Diploma in business administration or related discipline.
• Fresh graduate or 1–2 years in customer service, order management, or supply chain.
• Strong problem-solving and communication skills.
• Prior experience in chemical distribution, manufacturing or B2B industrial environments is preferred.
• Fluent in English (spoken and written).

Responsibilities

• Enter and process customer orders accurately in ERP systems.
• Respond to customer inquiries via email, phone, or other channels.
• Provide updates on order status, delivery schedules, and issues.
• Track orders and ensure timely fulfilment.
• Liaise with logistics, warehouse, and planning teams to support order fulfilment.
• Identify opportunities to improve workflows and service quality.
• Support working capital management by ensuring timely invoicing and dispute resolution.
• Perform other duties as assigned to support business objectives.

Skills

Problem solving

Communication

Education

Diploma in business administration or related field

Job description

Brenntag Singapore is seeking a customer-focused professional to manage orders and support end-to-end supply chain processes. You will handle order entry in ERP, respond to inquiries, and coordinate with logistics to ensure on-time delivery and accurate documentation.

Favours candidates with 1–2 years in order management or related roles, fluent English, and a proactive mindset to drive service quality and efficiency across the team.