Global Order Fulfillment Specialist

APL Logistics Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

APL Logistics Ltd in Singapore is seeking a customer-focused Operations Associate to ensure orders are processed accurately and on time, maximize container loads, and coordinate with vendors to meet regulatory and company standards.

You will work with cross-functional teams, maintain records, handle inquiries, and resolve issues to ensure cost-efficient, timely deliveries.

The role requires at least 1 year of relevant experience, strong English, and proficiency with MS Office.

Qualifications

• Minimum 1 year of relevant work experience.
• Good command of English Language.
• Familiar with PC applications and MS Office tools.

Responsibilities

• Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; ensure timeliness and cost-effectiveness.
• Maintain accurate and up-to-date records of customer orders and communicate changes or issues to stakeholders.
• Proactively address service issues with stakeholders; escalate complex cases to senior colleagues or supervisors.
• Escalate non-conformance issues for interventions and corrections.
• Respond to queries from various stakeholders; cooperate with 3PL/warehouse partners to ensure timely delivery.
• Ensure all processes are documented and SOPs are updated after changes.

Tools

MS Office tools

PC applications

Job description

APL Logistics Ltd in Singapore is seeking a customer-focused Operations Associate to ensure orders are processed accurately and on time, maximize container loads, and coordinate with vendors to meet regulatory and company standards.

You will work with cross-functional teams, maintain records, handle inquiries, and resolve issues to ensure cost-efficient, timely deliveries.

The role requires at least 1 year of relevant experience, strong English, and proficiency with MS Office.